Accessibility notice

Caviar Giaveri is committed to ensuring the accessibility of its website www.caviargiaveri.com in accordance with Legislative Decree no. 82 of 27 May 2022, implementing European Directive 2019/882.

Caviar Giaveri believes that it is a collective moral obligation to allow everyone access to information, products or services without encountering obstacles or barriers, so that everyone can live with dignity, equality and independence. For this reason, resources have been invested to make the website easier to use and more accessible to everyone, including persons with disabilities.

In compliance with Legislative Decree 82/2022 the following indications are provided below:

Information on the assessment of how the service meets accessibility requirements while specifying the applicable requirements;
General description of the service, in accessible formats;
Descriptions and explanations necessary to understand how the service works;
Description of how the service meets accessibility requirements;
Information demonstrating that the service provision process and its monitoring ensure service compliance;
Assistance with and reporting of any accessibility issues.

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are set out in Legislative Decree no. 82 of 27 May 2022, implementing European Directive 2019/882.

The contents of the website must comply with the criteria established by the Web Content Accessibility Guidelines (WCAG) 2.1 at level A AA and by the technical standard UNI EN The four fundamental principles of digital accessibility, expressed by WCAG 2.1 are:

Perceptible – The contents are presented in a clear and understandable way;
Usable – The interface is easily navigable by all users;
Understandable – The information and operations are intuitive and easy to interpret;
Robust – The website is compatible with the most common assistive technologies.

Referring to the above-mentioned legislation, the self-assessment model published by AgID clearly lists the 50 success criteria to be used to assess a website’s accessibility. The guidelines on the accessibility of IT tools published by the same agency also specify that web content includes both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as the processing of digital forms and the completion of authentication, identification and payment processes.

Areas excluded from the application

Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

Time-based media pre-recorded and published before 28 June 2025;
Office file formats published before 28 June 2025;
Online maps and cartography services, where essential information for maps intended for navigation is provided in accessible digital form;
Third-party content that is neither financed nor developed by the economic operator concerned nor subject to its control;
Website and mobile application content considered archived in the sense that it contains only content that has not been updated or reworked after 28 June 2025.

2. General description of the service

This site is aimed at the end consumer and offers a sales service for the Caviar Giaveri company, allowing them to discover, select, and purchase the company’s products. Users can explore the various products, add items to their cart, and register to access their personal area. In addition to providing a complete purchasing process, the site also allows users to subscribe to the newsletter, view news, and contact the company.

3. How the service works

The website is available from desktop, tablet and smartphone devices via the main web browsers currently on the market. The website is available in several languages.

The website navigation is designed to be intuitive and coherent, through a main menu that allows direct access to the most relevant sections.

Below is an in-depth look at how the main services offered by the website work:

Browse products: users can browse the company’s products by selecting “caviar” and “all products.” By selecting a specific product, users can view the product page with a photo, description, detailed information, price, and related products;
Make a purchase: users can purchase desired products by selecting the product they are interested in and clicking the “Add to Cart” button on the product page, after specifying the desired quantity. To complete the checkout process, users must click the appropriate icon in the top menu, select the “Purchase” button, log in or enter their information without registering, and select a payment method. Once all fields have been filled out, they can submit the order and proceed with the purchase;
Consult the information section: the user can consult information relating to the company’s product sector by starting from the “caviar world” menu item and selecting the category of interest from the drop-down menu;
View news: users can view news and articles related to the company’s product sector by selecting the “News & Press” menu item and selecting the category of interest from the drop-down menu. A short narrative text is available for each news item, and by selecting the “Find out more” link, users can view a dedicated image. In the “Press” section, users can preview each article and, by clicking the “Read the article” link, open a dedicated PDF;
Find shop: to find the company’s shop, users can send an email to the address listed on the dedicated page, accessible via the menu in the footer;
Contact the company: users can contact the company via the telephone number listed on the “Contacts” page, accessible from the main menu, or by filling out the form on the same page;
Subscribe to the newsletter: users can subscribe to the newsletter by entering their email address in the dedicated field in the footer of the site and confirming with the “send” button.

4. Meeting accessibility requirements

Caviar Giaveri has implemented solutions to make its website accessible and compatible with assistive technologies, with the aim of improving its usability for all users.

Following specific technical checks, a technical report was produced which indicated the corrections and improvements to be made to meet the compliance criteria.

The website accessibility features implemented and available to the user include, but are not
limited to, the following:

Compatibility with assistive technologies (e.g. NVDA, Jaws);
Keyboard navigation;
Appropriate colour contrasts;
Text alternatives for graphic and multimedia content;
Zooming and resizing fonts;
Subtitles for multimedia content and text transcriptions;
Control f animations and reduction of non-essential movements;
Clearly labelled forms and input fields for easy interaction.

Accessibility of web content for users using assistive technologies, such as screen readers, alternative keyboards or voice commands are also supported by the presence of ARIA attributes, useful for describing the role, state and properties of user interface elements, for communicating dynamic interactions (e.g. expandable menus, modals, sliders) to screen readers and for supporting keyboard navigation in complex components.

To further improve accessibility and user experience, a new feature has been integrated into the website. widget (UserWay PRO). Its use by website users is completely free and can be used to improve the website’s compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

UserWay PRO provides multiple features to improve website accessibility and user experience, through a dedicated panel that can be viewed by clicking on the widget icon or via the CTRL U keyboard shortcut, as listed below:

Screen reader: reads all page content aloud without having to install an external reader;
Dictionary: used to access the dictionary consultation without having to leave the website. Essential for persons with cognitive disabilities, non-native English speakers, and more;
Larger text: used to increase the size of the text on the screen by offering four different levels of increase, making every part of the website immediately more readable;
Saturation: sets the colour intensity of a website to high, low, or grayscale;
Contrast: inverts the colours of a website or switches between light and dark contrast modes;
Smart contrast: ensures that all colours on the website are fully ADA-compliant, ensuring greater visibility of content;
Featured link: highlights links, buttons, and other interactive, clickable elements with light, high-contrast colours, making them easier to identify and improving website usability, navigation and overall accessibility;
Stop animations: pauses content that moves or updates automatically, which is considered an accessibility barrier, and stops animations and flashing content that are distracting and can trigger seizures in at-risk individuals;
Text spacing: adjusts text and line spacing to improve readability for dyslexic and low-vision users, offering three levels of adjustment for a personalised and more accessible reading experience;
Line spacing: increases the height of lines to ensure more comfortable spacing for all text in place;
Text alignment: aligns the website’s text left, right or centre to ensure a personalised and more accessible reading experience;
Fonts for dyslexia: the “UserWay Dyslexia Friendly” font improves readability and offers an easier, smoother reading experience for visitors with dyslexia;
Large cursor: increases the standard cursor size by 400% so that the pointer is always in view. Enables faster and more accessible navigation through hyperlinks, tabs and form elements;
Suggestions: displays alternative text and ARIA labels for elements on the screen with a simple mouse hover. The prompts are prominent, high-contrast, and easy to read for visually impaired users with accessibility needs;
Page structure: quickly reveals page titles, landmarks and links in a clear, structured, easily navigable and accessible way. Helps users with and without disabilities find the content they need faster.

In addition to the features that the user can activate from the accessibility menu, the UserWay PRO widget is able to detect numerous non-conformities on the website and make the necessary corrections in real time, without modifying the source code but only what the browser displays on the monitor. This allows the website to be more usable by all end users, including those using assistive technologies.

Additional accessibility requirements for e-commerce services

The service ensures that identification, security, and payment features are accessible, including through the use of systems that make the relevant features perceivable, usable, understandable, and robust.
The e-commerce service is managed through the WooCommerce platform which, although it takes accessibility issues into account, does not provide specific documentation on the matter.

For electronic payments, the site uses the main market leaders, which are listed below:

American Express: it provides an Accessibility Statement. If you have any complaints regarding the accessibility of the payment service, please contact the company through the contact page;
Mastercard: it does not publicly provide the VPAT, but claims to follow accessibility guidelines when designing Mastercard services. If you have any concerns regarding the accessibility of the payment service, please see the support page;
PayPal: they do not publicly provide the VPAT, but they do offer an accessibility support page. If you have any concerns regarding the accessibility of the payment service, please contact them using the contact page;
Visa: it does not publicly provide the VPAT, but declares its commitment to accessibility with dedicated features on accessibility page. If you have any concerns regarding the accessibility of the payment service, please fill out the contact form.

Compliance status

The guidelines and self-assessment model prepared by AgID were used to define the website’s compliance status. The technical review performed by an expert accessibility consultant has expressed the following status, referring to the date of drafting or updating of this information.

This website is partially compliant with the requirements set out in appendix A of the UNI CEI EN 301549 standard due to the cases of non-compliance listed below:

PDF files downloadable from the website do not comply with the requirements of Chapter 10 “Non-web documents”.

This accessibility notice also considers the non-conformities corrected by the UserWay PRO widget to be resolved, as the changes it made satisfy the success criteria set by the current legislation.

5. Service provision process and accessibility monitoring

Caviar Giaveri has paid particular attention to the service provision process to ensure it meets the requirements set by digital accessibility regulations, also drawing on the support of external consultants for the following activities:

Technical verification of website accessibility through a gap analysis;
User testing of the main user flows, also using assistive technologies;
Analysis of technologies, plug-ins and third-party services implemented on the website;
Report of gaps and non-conformities detected by technical verification and testing;
Correction of code and UserWay technology non-conformities;
Validation of the corrections of the non-conformities made;
Preparation of accessibility documentation available to the public;
Definition of internal policies and methods to manage support requests sent by users.

Caviar Giaveri intends to perform periodic technical checks to ensure that the website remains accessible over time, making any improvements that may occur as a result of suggestions from users.

Technical checks are conducted by an external consultant specialising in accessibility, who uses technological tools that are always up-to-date with current regulations to review compliance in various ways: with semi-automatic code checks, through manual user tests, and with the aid of assistive technologies.

6. Support and problem reporting

In the case of difficulty accessing the website’s content or features or to request any further
assistance, it is possible to:

Send a message to the following e-mail address: info@caviargiaveri.com;
Fill out the form on the contact page;
Contact the telephone number: 0422 686038.

In your communication, please specify:

First name and surname;
Address of the web page or section of the website that is the subject of the report;
Clear and concise description of the problem encountered;
Tools used (operating system, browser, any assistive technologies);
Any suggestions for improving accessibility.

Reports will be addressed as quickly as possible and will contribute to the ongoing improvement of the website’s accessibility.